Terms and Conditions
Terms and Conditions for booking your tickets for 1620s House & Garden events, and other ticketed activities.
Please note the following Terms and Conditions before booking:
PURCHASE OF THE TICKET WILL CONSTITUTE ACCEPTANCE OF THE FOLLOWING CONDITIONS:
- Ticket holders are required to check carefully their tickets in advance of their visit; mistakes will not be rectified on the day.
- The ticket time slot is not transferable; tickets will not be exchanged or refunded, except at the discretion of service staff on duty.
- Adults must accompany all children under the age of 14.
- Leicestershire County Council reserves the right to refuse entry of the ticket holder to the site.
- Customers displaying anti-social behaviour will be asked to leave and could be subject to prosecution.
- Well behaved dogs on leads are welcome on the grounds and only assistant dogs are permitted in the buildings.
- Whilst we welcome recreational photography and recording, no professional cameras, video recorders or any form of audio-visual recording equipment allowed in the site without prior written permission from the site manager.
- Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Leicestershire County Council reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
- Proof of booking will be required to gain admission to the attraction. Proof of booking includes booking reference number, ticket, or confirmation email. In the case of return visits, please ensure that you bring your original proof of booking (your souvenir ticket), which will be used to validate your eligibility for a free return to the site. For events unless otherwise stated the customer will be required to have a valid event ticket to gain admission. Once you have printed or received your tickets, please keep them in a safe place as duplicates, copies or other alternative tickets of any kind cannot be accepted.
- Leicestershire County Council accept no responsibility for any personal property.
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