Group visit and private tours terms and conditions

The terms and conditions apply from the date your booking is confirmed.

Cancellations

Cancellations must be received in writing at least ten working days before the confirmed visit. If cancellation notice is received within that time, then a cancellation charge of 50% of the total value of the booking (including the cost of food) will be applied.

If a cancellation is received within five working days, then a cancellation fee of 75% of the total value of the booking (including the cost of food) will be applied.

If a cancelled visit is rebooked at the time of cancellation, then an administration fee of 10% of total booking value will be charged.

Please ensure that you confirm the numbers in your group at least ten working days before your visit. Please note that there are number restrictions on some of the activities.

Payment

Groups can pay seven days prior to arrival by telephone, on the day of arrival or on receipt of an invoice.

Please be aware that prices quoted at the time of enquiry may be subject to change. Prices will be confirmed once the booking has been finalised.

Itinerary

Please report the final numbers of your group to the member of staff who greets you on arrival at the site.

Your itinerary will start from the time of your arrival. Late arrival may result in your group losing some activities from the itinerary.

Please ensure that your group follows the instructions from a member of staff to allow all visitors to enjoy their experience at the 1620s House & Garden.

Housekeeping

No food or drink should be consumed in the House.

Please ensure that your group have suitable clothing and footwear appropriate for the time of year and activities undertaken.

Personal Data

All personal data will be managed in accordance with our privacy policy.

If you would like to discuss any aspects of your booking please contact our Booking Team on 01455 290429.